The Home Depot at 1517 Town Center Drive, Pflugerville

Reviews

• Leslie

  Jun 29, 2018
  ★ ☆ ☆ ☆ ☆
  I called the appliance department and reached an employee who said that he was helping another customer and would give me a call back to try to assist me. About 4 hours later, I still had not received a call back and so I called the store again. Kent answered this time and I told him that I was needing to verify that the store had put my phone number correctly into the system because the order tracking was not recognizing my order number or phone number. Quickly, he told me that I should call the number on the appliance order for help. I told him that I had and that the automated system was not recognizing the order number or my phone number. I told him again that that was why I was calling to make sure that my info was correct in their system. He rudely told me that whatever phone number I had given was the one that would be in the system. There was no willingness to help or even check that the phone number was correct. I am pretty tech savvy and have a great amount of patience, but I worry about customers who prefer to talk to a real person or those not able to navigate the website very easily, would have received absolutely no help from Kent if in the same situation as me. I have worked many, many years in retail and understand having bad days, but Kent's utter lack of customer service coupled with his rude attitude left me wondering why I had spent so much money with this company. Please at least fake a helpful and friendly attitude, Kent. I promise, a small bit of kindness goes a long way in a person's life.

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